Gist is a cloud-based help desk & communication software that enables small to large businesses to handle customer inquiries and improve lead communication. It offers comprehensive CRM, email marketing, marketing automation, a knowledge base, and a number of other features.
The use of different tags in Gist enables marketing teams to highlight particular messages from client interactions. Users can ask team members for input on client inquiries and send internal notes to the team, enhancing communication between organizational divisions.
Additionally, it provides mobile applications for Android and iOS devices that enable users to reply to customer inquiries and modify the open, snoozed, or closed status of chats.
Gist makes it simple to integrate a variety of third-party programs, like Google Calendar, WooCommerce, Stripe, Zapier, and more. Support is provided by email, manuals, and other online tools.
Gist Demo & Screenshots
Gist Top Features
Multiple tools under one roof
Gist Chat Window
Forms and Popup builder
Email marketing & templates
Drip email campaigns
Comprehensive CRM solution
Gist Company Profile
The Gist company was founded in 2016. Gist provides companies with an email marketing and helpdesk solution. Through the software, users can interact and connect with website visitors, write tutorial articles to inform visitors about their goods and services and gather consumer feedback regarding the value of their lessons. It enables users to route leads to sales representatives and give clients tailored emails.
Est. Year: 2020
HQ: Delaware, United States
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Gist offers different packages based on the tools and software you need. They have divided the packages into Support, Marketing, and All-in-one solution.
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Gist Competitor Price Comparison
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Gist offers a number of handy features to manage all communication, lead management and marketing-related activities from a single platform.
Let's have a look at some of the important tools that the platform has to offer.
Gist Email Marketing
Gist offers a comprehensive email marketing solution for businesses for better conversion. It comes with amazing email templates so that you are able to send out professional-looking emails to your leads.
The platform gives you an email automation option and drip campaign builder so that you can send a series of emails to all new leads to make them understand your product or services better.
You can also schedule emails for specific dates and times to make sure that your email reaches your lead at the right time.
Gist gives you the option to personalize emails based on the contact data from CRM to make sure that you have a much better conversion.
Visitor Chat Window
Visitors will use the Gist chat window installed on your company's website to communicate with chat agents. This window can be personalized with the colors, logo, and position that relate to your business.
The window has a generally smooth, contemporary appearance and offers a wide range of adjustments, making it simple for you to effortlessly include it into the design of your website.
You can clear all the questions your potential customers might have to convert them to paying customers.
If your team is offline, Gist has the option to automate the communication process so that you never miss a lead.
Gist offers the option to run marketing campaigns in addition to chat through email and the chat widget. Segments of users can receive these notifications for a variety of reasons.
You could, for instance, send out a monthly email newsletter to the most regular customers or use chat to let website users know when a new feature is going live.
Forms and Popups
The purpose of forms and popups is to engage and collect visitor leads through the use of attractive windows that appear on a website.
For instance, this tool may also be set up to open a pop-up window after a visitor has been on the site for 20 seconds and request their email.
Overall, this function is really helpful for generating leads and is a little different from what most other live chat competitors offer.
Event tracking is a marketing tool that aids companies in comprehending how users engage and use their websites. Customers can use this tool, which is largely exclusive to Gist, to figure out which areas of their websites are receiving the most attention.
When customer service agents are not available, software programs known as chatbots can communicate with website visitors.
Bots can be designed to carry out straightforward tasks, such as requesting visitors' names and email addresses, or they can be more sophisticated and have whole conversations.
Additional Features of Gist
Gist customers can set up public agent profiles so that others can schedule meetings, look up contact information, and chat. To avoid exchanging emails, chat agents can integrate Google Calendar, enabling visitors and leads to scheduled appointments.
Additionally, visitors can be immediately invited to events via the chat widget. Customers can upload their critical contact lists right into the Gist interface if they are switching from another program or have them saved as CSV files.
Frequently Asked Questions
Q1. What is Gist?
Gist is a comprehensive marketing and communication platform that comes with multiple tools under one roof. From CRM solution to email marketing, get everything at one place.
Q2. Is Gist Free?
Gist offers a completely free plan with limited features along with paid plans.
Q3, Is Gist an Email Marketing Software?
Email Marketing is one of many solutions that Gist has to offer. It comes with a comprehensive email marketing solution with automation, drip email campaign builder and more.
Q4. Does Gist Offer Ready Email Templates?
Yes, Gist offers you ready email templates along with drag and drop email campaign builder.
Q5. What Kind of Communication Tools Does Gist Offer?
Gist offers a number of different communication software such as Chatbot, Live Chat, Outbound messages, email marketing, and more.
Q6. Does Gist Offer CRM Solution?
Yes, Gist offers comprehensive CRM software to manage your leads.
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